"I want to pay a very big compliment to a member of staff here; her name is Laura and i believe she is a team leader. Laura was so helpful and kind and went out of her way to help me when i had a product issue last night. Not only was she extremely helpful but her attitude was kind and she was an absolute sweetheart. I hope this message can be passed on to her managers so they can see what an asset she is to their company if they don't already know. Impeccable customer service!"
"Poor service, refused to change my wrong size bought online, as no more unworn because of few steps outside to realize the wrong chosen size, how possible without trying it. really unhelpful."