"Location is very handy being near the bus station but I only shop there for a few extra items in the week because I hate self-service tills and there are too few manned tills so you have to queue for ages if it's busy. Also aisles aren't labelled clearly. I spent ages trying to find the gluten free products because I couldn't find the sign or a member of staff to ask. On a good note the gluten free bread rolls they sell are pretty good but I can probably get them in other stores too."
"Shocked by how bad this Asda has become. The only staff you Ever see are the ones on checkouts or ones that are chatting away like they're in school by the self checkouts. I've been there three times in the last 2 weeks and none of the self service staff are aware of their surroundings and there is always atleast 3 of them there. They don't listen out for people calling for help, if anything, they act like we've interrupted them.
The worst part is aside from those people there is no staff on the shop floor!! Literally. Nobody. I had one more item that I couldn't find, I decided to look through every aisle (not even exaggerating) until I had to find someone all the way at the front.
I've never been so shocked with a supermarket. Disgusting. Hire good shop floor staff. You bring in more than enough money."
"The store itself has a fairly good range of products. There are times when the same products are out of stock such as bake at home baguettes, aubergines, pork mince, rocket salad so they do not replenish the stock as regularly. Ice cream/dessert freezers always seem to be broken so not great when you want to get something to eat straight away.
We have lived in the area for over 5 years and due to having a small fridge freezer, we made almost daily trips to the supermarket to do our food shop. Never had an issue at all until last year when we were making a purchase for dinner and some alcohol. We were asked for ID, which is fair enough - I happened to not have my purse that day so no ID but my boyfriend had his. The member staff refused to serve us because he 'needed to see both IDs because it's the law'. We explained that we are regulars and have never had this problem before and he began to say he didn't know us in the year that he worked there and started being rude. It's not the law, but a ridiculous policy Asda have. We are 28 and 29. If I was underage, I wouldn't be stupid enough to go into the store. A number of staff recognise us because we shop there almost every single day and have served us on many occasions - they saw that we were having issues with this member of staff and offered to serve us instead. We were willing to wait but the first member of staff flat out refused to allow anyone to serve us and removed our shopping. He had a disgraceful, immature and ego ridden attitude and put on a smug face. We went home empty handed without any dinner. My boyfriend returned with my ID just to make a point and upon entering the store, several members of staff surrounded him and apologised. We spent on average £15-£20 per day for over 4 years, that's around £30k. Due to this one member of staff and his behaviour, I have only been back a handful of times since and my boyfriend refuses to go at all. They have lost us as loyal customers. We now go a little further to Sainsbury's and would rather pay more for our shopping. It is very unfortunate because the other staff members were trying to help. There is one lady who works there with mid to long brown hair - very friendly and would greet us and ask how we are whenever we visited the store. She made it very welcoming every time but she was not there that day. She, alone would have given this review 5 stars. That particular member of staff has pulled the rating right down to the lowest I can possibly give."
"Annoyingly starts closing exits from about 8.50pm forcing you leave the centre at the furtherest point away from the bus and underground stations. To make matters worse security staff are rude and dismissive."
"A very small fresh fish counter. Not easy to find things."